Power-It's Out AGAIN!

Under ground lines

nfocusward — Tue, 03 Jun 2008 18:11:51 GMT

I don't get it! PSO puts in underground lines throughout our neighborhood and we still continue to lose power at the drop of a hat! You would think that their main lines that feed surrounding neighborhoods at Yale and The Creek Turnpike would be free and clear of trees... If they could guarantee better quality of service I would pay more or swallow a rate hike, but at the rate of crappy service I'm getting... They should pay me!
I need a constant electrical fix, baby!

Sooo.... Ice storms suck!

jd4fox23 — Tue, 27 Jan 2009 04:14:15 GMT

Well.. what can I say ... I hate ice storms. I'm greatful for temperatures above freezing, and I miss the sun shining! It's a good time to enjoy hot chocolate, though.

oh... our collie with the thick winter fur coat doesn't seem to mind that it's frozen outside. She's pretty much happy as a duck in a pond in the middle of summer........

PSO & OG & E Working To Minimize Impact Of Another Ice Storm

jd4fox23 — Tue, 02 Dec 2008 16:18:06 GMT

(TULSA, Okla.) December 2- Steps are being taken to minimize the impact of another ice storm.

This includes trimming back trees, so we don’t see another repeat of all those downed branches.

This is all in effort to keep the power on if another ice storm should hit us. Both OG & E and PSO say they have been working hard to trim tress, bury power lines and make some big improvements.

(more)

Is the HEAT getting you down?

jd4fox23 — Mon, 04 Aug 2008 16:32:42 GMT

With the heat up in the high 90's and even triple digits, how are you dealing with keeping your house cool without busting your budget paying for the electricity?

I've been turning up the thermastat every morning when I leave for work ... You?

Editorial - YES! We lost power again!

jd4fox23 — Mon, 02 Jun 2008 22:17:22 GMT

ok, I'll begin by saying I'm usually a patient person, but I have my limits. During the ice storm of 2007 we lost our power for 9 days. NINE DAYS!!! Now, it was indeed a test of more than my patience, but also my sanity because our neighbors across the street had power for most of those 9 days and people several streets over in the other direction also had power. I think that period of time tested everyone who went through the power outages and I'm probably not the only person who gets a nervous twitch at the thought of the power going out again.

Well, Sunday morning at 10:30am the power went out again and according to PSO's fine handy dandy answering service, on my first call in to their automated answering system, I was told it was probably going to be TUESDAY NIGHT before the power is turned back on for everyone. Well... frankly, I just wanted to know where my block sat in the grand scheme of power grids.

I called again last night and I had all I could take of this monotone answering system that is dedicated to turning sane patient people into twitching-on-the-edge-of-ripping-a-phone-book-in-half semblance of a living breathing human being. I decided not to answer any question that the human voice asked me and eventually since the SYSTEM could not lead me around by my ear it finally gave me a REAL PERSON to speak to.

With this real person on the line I proceeded to ask them "When will my power be turned back on"? This person proceeded to spit out a pre-written answer that a child could memorize in 5 seconds, to which I responded, "THAT ISN'T GOOD enough! I want to know when MY power will be turned back on.. could you please transfer me to someone who can give me more information?" This operator told me that they would, but they needed my info to pass on to the supervisor..soo.. like a sheep following the shepherd I gave them my info... They promptly hung up on me.

So...... sitting in a dark room trying to find the numbers on my cell phone AGAIN, so I could get it to light up and dial PSO again.. I went through the entire scenario again and finally got another real person on the line. That poor operator spouted the same pre-written response to which I responded.... "Please TRANSFER me to someone who can give me more info than this??"

No such luck ........ I'm here to state unquivically that I HATE answering systems and pre-written answers ....... when will PSO get their act together and give us some actual customer service with real answers to individual questions instead of trying to placate us with answers that don't help us, don't get us any closer to knowing when our power will be turned on, and doesn't provide us - the paying customer - with service that we PAY FOR??

If we all did our individual jobs and provided our customers with similar service, there'd be alot of us who'd be out on the street with no job.